Frequently Asked Questions

How far in advance should I book?

There's no fixed deadline, but we recommend booking at least 1 month ahead to secure your preferred date.

My date shows "Limited", is it already full?

Not yet! We run 7 machines per slot. "Available" means all 7 are free, "Limited" means 1 or more are already booked but slots remain, and "Full" means fully booked. "Limited" is your cue to secure the date soon.

Can I change my event date or venue after booking?

Yes, subject to availability. Just reach out to us as early as possible so we can accommodate the change.

If I cancel my booking, can I get a refund?

Booking fees and payments made are non-refundable. Please refer to our Terms & Conditions for full details.

Do you cover events outside Klang Valley?

Yes, we do! Additional transportation fees apply, with accommodation charged separately for locations requiring an overnight stay. Travel is calculated from our HQ in Elmina, Shah Alam.

What space is needed for the photo booth setup?

We recommend a minimum of 8ft x 8ft for the best setup and guest experience.

Do you accept outdoor or semi-outdoor setups?

We currently operate indoor setups only. Do chat with us before booking if your event has an outdoor or semi-outdoor element.

Do you require a power socket nearby?

Yes, a standard power socket should be available near the booth setup area.

Do you require internet?

No, we bring our own modem. If coverage at the venue is weak, we may request WiFi access if it's available. Either way, fret not, the booth runs as usual, with only a delay in uploads and QR downloads.

Is the session duration inclusive of setup time?

No, your 4 hours or 3 hours session covers active booth operation only. Setup and teardown are handled separately.

When will the team arrive?

Our team arrives about 1 hour before your session starts for setup and preparation.

How long does the setup take?

About 20 to 30 minutes once the location is confirmed. Our setup is modular and minimalist, so we can get up and running quickly.

Is a 3-hour session enough for weddings?

A 3 hours session can suit smaller, more controlled events, but we recommend the 4 hours package for weddings for a more comfortable guest experience. See our Terms & Conditions for details.

I have 2 couples, is it possible?

Yes, your session runs as usual. We'd recommend adding the "1 Set of Standard Items" add-on so each couple gets their own keepsakes separately.

Do you accept BNPL or credit card payments?

Yes, we accept selected BNPL options and credit card payments. Approval and eligibility depend on your profile and the respective payment platform.

Can I make full payment or settle the balance earlier?

Yes, you're welcome to settle full payment anytime before your event date.

Can I use my own photo layout design?

Absolutely! We'll provide the template and guidelines, and our team will review your design to ensure it prints beautifully.