Privacy Policy

What We Collect

• Enquiries: when you fill in our enquiry form, we collect your event details (event type, booth, title, date, session, venue), your contact number, and anything you choose to add, such as your name, email, notes, or who referred you.

• Bookings: the details we need to confirm and invoice your event, such as the client or company name, billing address, and payment records.

• Feedback and Open Day registrations: the answers and contact details you give us in those forms.

• At your event: photos, videos, and guestbook messages that guests create at our booth.

• Website usage: pages visited, device and browser type, and how you arrived at our site, collected through cookies (see Cookies & Analytics).

How We Use It

• To reply to your enquiry, check availability, and send you a quotation.

• To manage your booking: invoices, receipts, calendar invites, event planning, and your layout design.

• To deliver your prints and online gallery, and to let you know when it is ready.

• To improve our service and website, and to measure whether our advertising brings in enquiries.

• We only send you promotional messages if you have agreed to receive them, and you can opt out at any time.

WhatsApp

• When you tap Continue in WhatsApp, the details you entered are placed into a WhatsApp message for you to send to us. Nothing is sent on WhatsApp until you press send.

• WhatsApp is operated by Meta under its own terms and privacy policy.

Cookies & Analytics

• We use Google Analytics and the Meta (Facebook and Instagram) Pixel to understand how visitors use our site and how well our ads work.

• These tools count page visits, and the Meta Pixel records when an enquiry form is submitted. We do not send them your name, phone number, email, or notes.

• Google and Meta may use cookies to recognise your browser across sites, under their own privacy policies.

• You can block or delete cookies in your browser settings, manage ad preferences in your Facebook or Instagram settings, or use Google's Analytics opt-out browser add-on.

Event Photos & Galleries

• Your online gallery can be viewed by anyone who has its link, so please share the link only with people you want to see your photos.

• Galleries are kept online for a limited period after your event. Download any photos you want to keep.

• We may share selected event photos on our website and social media. If you would rather we did not, tell us before or after your event and we will respect that.

Sharing Your Data

• We do not sell your personal data.

• We share it only with service providers that help us run our business, such as cloud hosting and storage, payment processing, email and calendar services, Google, and Meta, and only as much as each one needs.

• We may also disclose data where the law requires it.

Keeping Your Data Safe

• Access to customer data is limited to our team members who need it for their work.

• We keep personal data only for as long as we need it for the purposes above, or as required for accounting and legal records.

Your Rights

• You can ask to see the personal data we hold about you, correct it, or ask us to stop using it for marketing.

• You can withdraw your consent at any time. If that stops us from providing a service you booked, we will tell you first.

• To make a request or ask a question about this policy, email smile@kotaklensa.com or WhatsApp us at +60 10-201 0021.

Changes to This Policy

• We may update this policy from time to time. The latest version is always on this page, with the date it was last updated at the top.